IT Desktop Support Specialist

As the IT Desktop Support Specialist, you will be responsible for supporting numerous users in our Montréal office ensuring that software and technical equipment are functioning and serviced properly in a timely matter.


  • Some of what you’ll do:
  • Support, install and configure operating systems (PC/MAC).
  • Manage VPN clients, and WiFi Access Points.
  • Install and maintain network / label printers and peripheral equipment
  • Support and troubleshoot Remote Office and Warehouse System Management
  • Perform regular clean-up of computer users’ accounts in Active Directory and Distribution Lists.
  • Provide quick and courteous support to users
  • Imaging and backup/restore of client’s PC’s and Server files.
  • Meridian and Avaya phones configuration and maintenance.
  • Monitor progress on problem resolution and advise users on status of issue.
  • Evaluate and recommend new technology.
  • Document procedures related to the configuration of the work station, application installation, and cell phone setup.

Some of what you need:

Technical requirements:

  • Intermediate to advance knowledge in the configuration/installation/troubleshooting of Windows XP, Windows 7 - 10, MS Server 2003-2016, MS Office 2003 to 2016, Office 365.
  • Experience of Microsoft office suites (PC and Mac).
  • Intermediate knowledge in mobile smartphones, iPhone, Galaxy, Blackberry, etc., and printers.
  • Experience with Adobe products (CS6)
  • Experience with computer hardware modification and installation.
  • Experience with cleaning computers that are infected with malware and viruses
  • Handling remote users (VPN, RDP, VNC)
  • Understanding of network resources, troubleshooting and setup


  • College (CEGEP) diploma in IT or related field
  • 1 to 2 years of relevant experience
  • Microsoft Specialist Certification in a current version of Windows is preferred
  • A+ Certification an asset
  • Ability to handle multiple competing priorities, excellent organizational and time management skills
  • Must have the ability to work independently, Strong analytical and problem-solving skills


If you are interested in applying for this position, please send an e-mail to:

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